Ashika Gupta Sood
Founder of Worthly · Customer Success Strategy Advisor
I've spent 7+ years inside B2B SaaS customer success — in India, in Copenhagen, and across EMEA and global enterprise accounts. I've owned multi-million dollar ARR portfolios, rebuilt onboarding and adoption motions, designed health scoring from zero, and run executive business reviews where the numbers had to hold up.
That range — across contract lifecycle, conversational AI, portfolio and work management tools, and education SaaS — is exactly why I can build frameworks that fit your business instead of copying someone else's enterprise template. Worthly is that experience packaged into a system a founder can actually run.
$8.5M
ARR portfolio owned
7+ yrs
Global B2B SaaS CS
3
Countries / regions served
90%+
Chatbot response accuracy
International B2B SaaS experience
Enterprise and mid-market accounts across India, Denmark, EMEA and global territories — spanning AI products, contract lifecycle management, portfolio management and edtech SaaS.
Customer Success Specialist · Planview
Jan 2025 – Present · Bengaluru, India- Own a ~$8.5M ARR enterprise portfolio across adoption, health and value realization.
- Delivery Manager for AI360 — embedding AI across customer journey touchpoints and standing up an AI governance program.
- Turn customer data into churn-risk signals and proactive intervention plays.
Customer Success Manager · SpotDraft
Sep 2022 – Apr 2023 · EMEA (Remote)- Drove adoption and retention of an AI-driven contract lifecycle platform across EMEA clients.
- Partnered with stakeholders on value realization, risk mitigation and expansion.
- Fed structured customer feedback into Product and Sales roadmap priorities.
Customer Success Specialist · Certainly
Feb 2022 – Aug 2022 · Copenhagen, Denmark- Managed global accounts for an AI conversational commerce platform end to end.
- Built scalable digital engagement playbooks that lifted health scores and cut churn risk.
- Ran executive business reviews proving ROI through usage insight; deployed chatbots at 90%+ response accuracy.
Instructor & Mentor · WhiteHat Jr
Jan 2020 – Apr 2022 · Remote, India- Mentored 26+ learners on low-code/no-code platforms with a 95%+ completion rate.
- Onboarded and trained 5 new instructors on methodology and platform tooling.
Program Executive · TestRocker
Oct 2016 – Dec 2018 · Bangalore, India- Designed NPS and CSAT frameworks from scratch, creating the first customer feedback loop.
- Ran consultative demos and lifecycle relationship management to raise renewals.
What I bring to your framework
Background: B.E. Computer Science & Engineering, Amity University. Currently pursuing the Emerging Leadership Program at ISB, with certifications in product management and project management.